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FAQ - Frequently Asked Questions

Yes, we are still open!

You may experience longer than usual shipping delays due to staff shortages, courier or post (Canada Post / USPS) delays.

Please be sure to place your order well in advance of running out.

We will always do our best to get products out to you as quickly as possible.

For orders in Canada, you should receive your items within 1 - 7 business days.

For orders in the U.S, you should receive your items within 10-15 business days

Yes! All of our products and shipping packaging is 100% recyclable.

We use recycled cardboard boxes for shipping.

The foam pellets are made from 100% biodegradable soy.

The plastic tubs can be washed and recycled.

We are now starting to offer more environmentally friendly paper refill containers as well.

To keep your products fresh, store them in a cool, dark, dry place and in an airtight container. Products are good for up to 2 years.

Please see our refund policy here.

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