Free Shipping On Canadian Retail Net Orders Over $99* - Your Cart Has A Shipping Rates Calculator - Order Pickup Is Available!

FAQ - Frequently Asked Questions

Yes, we are still open!

You may experience longer than usual shipping delays due to staff shortages, courier or post (Canada Post / USPS) delays.

Please be sure to place your order well in advance of running out.

We will always do our best to get products out to you as quickly as possible.

For orders in Canada, you should receive your items within 1 - 7 business days.

For orders in the U.S, you should receive your items within 10-15 business days

Yes! All of our products and shipping packaging is 100% recyclable.

We use recycled cardboard boxes for shipping.

The foam pellets are made from 100% biodegradable soy.

The plastic tubs can be washed and recycled.

We are now starting to offer more environmentally friendly paper refill containers as well.

To keep your products fresh, store them in a cool, dark, dry place and in an airtight container. Products are good for up to 2 years.

Please see our refund policy here.

We use cookies on our website to give you the best shopping experience. By using this site, you agree to its use of cookies.

Yes! Simply place your order on our website.

During the cart checkout process, you can select "Pick Up" in the Delivery Method section. You will receive an email notification when your order is ready for pickup.

We are typically open for order pickups from 10am to 4pm Monday to Friday.

Should you not be able to make it in to pickup your order during this time, please email us at sales@horseherbs.com to let us know when you will be able to come in. We will do our best to accommodate you.

The entire process is contact-less. Your order will be in the front office foyer on the black shelf. Simply come in and find your order and take it away with you.

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