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FAQ - Frequently Asked Questions

Yes, we are still open!

You may experience longer than usual shipping delays due to staff shortages, courier or post (Canada Post / USPS) delays.

Please be sure to place your order well in advance of running out.

We will always do our best to get products out to you as quickly as possible.

All orders will be shipped as fast as possible pending product availability.

For orders in Canada, you should receive your items within 2 - 7 business days after it has been shipped.

For orders to the U.S, you should receive your items within 10-25 business days after it has shipped. Note that orders may beheld by US customs.

Yes! All of our products and shipping packaging is 100% recyclable.

We use recycled cardboard boxes for shipping.

The foam pellets are made from 100% biodegradable soy.

The plastic tubs can be washed and recycled.

We are now starting to offer more environmentally friendly paper refill containers as well.

To keep your products fresh, store them in a cool, dark, dry place and in an airtight container. Products are good for up to 2 years.

Please see our refund policy here.

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We no longer offer curbside pickup.

Selected BioProducts Inc / Herbs for Horses has made a reasonable effort to provide nutritional and ingredient information based upon standard product formulations and following  CFIA
guidelines using research, formulation and nutrition labeling software. Variations may occur due to: seasonal conditions; regional differences; ingredient substitutions and differences in product assembly or test products; limited time offers and regional variations may not be included, and not all items listed may be available in all listings.

Any customers owning horses with specific dietary concerns are advised to email us at